AIG is committed to providing our valued customers with service and support to enhance their travel experiences. Amidst the spread of Coronavirus (COVID-19), we are also committed to providing our customers and other stakeholders with as much information as possible to make informed decisions given this evolving situation. We are in contact with the Centers for Disease Control (CDC), the World Health Organization (WHO) and other medical professionals as we continue to closely monitor developments.
In addition to consulting with governmental agencies in the United States and around the world, AIG is monitoring guidance issued by state insurance regulators, who have primary jurisdiction over AIG’s travel insurance policies issued in the United States.
AIG has developed resources that can be found on the Travel Guard website, including frequently asked questions about Travel Insurance and COVID-19. If you are a Travel Guard travel insurance policy holder, please read these FAQs. You can modify your policy, request a premium refund or voucher, or file a claim through our online resource center. And you can access information regarding travel health and Coronavirus generally.
We remain committed to supporting our customers, partners, employees and other stakeholders during this uncertain and challenging time and we will continue to provide updates on this situation.
To Our Customers:
We want you to know that we’ve been thinking about our customers like you who may be affected by the global pandemic and economic challenges we all face right now.
To ease any worry you may have about your life or health* insurance coverage during these trying times we are extending grace periods so you have additional time to pay your premiums.
Specifically, we implemented a temporary grace period extension of 90 days for policies with premium payments due, or for policies in the grace period, between March 11, 2020 and July 1, 2020. This means if you are unable to make a premium payment on time between March 11 and July 1, 2020, you will have an additional 90 days beyond the standard lapse date in order to become current on premium payments.
All premiums due must be received before the end of the extended grace period to continue your coverage. This 90-day grace period extension option will not be offered after July 1, 2020.
Some states/jurisdictions have different requirements regarding accommodations available after July 1, 2020. We want you to know we will honor these requirements. See below for state-specific variations.
While this temporary extension of the grace period is in place, your coverage will not lapse or terminate because of lack of premium payment. However, missing payments can impact your policy in different ways, so please speak to your financial professional about your options. Additionally, during this 90-day period it is possible that you could receive a lapse notice for your policy. We are working on system changes to prevent this, but like most businesses, these unprecedented times are giving us new challenges we could not have imagined a few short weeks ago.
While we encourage you to continue to make payments on your insurance policy, if you're unable to pay your total past-due premium before the end of the extended grace period, please contact us to discuss your premium due and payment options.
Thank you for your business and your loyalty, and please accept our best wishes for you and your family.
* Applicable to health coverage with American General Life Insurance Company and the United States Life Insurance Company in the City of New York.
Accommodations available after July 1, 2020
Unless otherwise noted with *, these accommodations will be available for the duration of each state’s state of emergency or executive order related to the COVID-19 pandemic.
|Colorado||In Colorado, the use of HIPAA-compliant telecommunications technologies, including HIPAA-compliant telephone only and non-public facing communications, is now codified as an allowed mode of delivery of telehealth services, and will remain in place after the COVID-19 national public health emergency expires. Revised Bulletin No. B-4.89-Policy Directives for Telehealth|
|District of Columbia||
District of Columbia policy owners cannot be terminated during the Public Health Emergency stemming from the COVID-19 pandemic. Any payment accommodation is not a waiver of premiums due. Please contact the Company for payment arrangements for premiums due.
Carriers must make all reasonable accommodations for late payments and other problems that are beyond the consumer's control.
Individual Health policy owners cannot be cancelled and/or non-renewed due to non-payment of premium. This directive continues to be in effect through 07/31/2021, at which time the State of Maryland will determine whether to extend or terminate this directive.
Premium Billing Assistance
The AIG insurance companies that underwrite your insurance policy are committed to providing you with as much information as possible to assist you during the rapidly evolving situation related to COVID-19.
First and foremost, it is our sincere hope that you, your colleagues and your families are safe and healthy. We have taken precautions to protect our workforce while activating Business Continuity Plans designed to allow us to continue to serve you and other customers, policyholders and stakeholders without significant disruption.
AIG understands that policyholders may be experiencing financial hardship due to the COVID-19 pandemic and may have questions concerning the payment of premium. If you are experiencing demonstrable financial hardship due to COVID-19, you may be eligible for extended payment terms or other relief. Please reach out to your agent or broker to discuss payment plan options, extensions to current policies that are being non-renewed, and other ways to prevent a policy cancellation for nonpayment of premium. You can also contact us directly at (888) 978-5371 if you are a personal lines policyholder or (866) 457-9482 if you are a commercial lines policyholder.
For insureds covered by a Major Medical, Excess Major Medical or Catastrophic Major Medical policy ("Major Medical Policy(ies)") underwritten by American General Life Insurance Company or The United States Life Insurance Company in the City of New York:
A State of Emergency has been declared with respect to the COVID-19 health crisis. In response to the Covid-19 State of Emergency, AIG is taking certain steps with regard to its Major Medical Policies which include its Excess Major Medical, its Catastrophic Major Medical policies and its Major Medical Policies issued by American General Life Insurance Company and The United States Life Insurance Company in the City of New York.
In an effort to remove any potential barriers to care related to COVID-19, AIG will waive deductible and coinsurance for services to diagnose or rule out COVID-19, including diagnostic testing, office visits, telemedicine, urgent care visits, emergency room visits and certain COVID-19 preventative measures, including vaccines and antibody testing when they become available. Additionally, once COVID-19 is diagnosed, deductible and coinsurance cost-sharing will be waived for the treatment of COVID-19 and associated respiratory illnesses.
Frequently Asked Questions
Q: Will AIG cover the cost of COVID-19 testing for insureds?
A: Yes. If you are insured under an inforce Major Medical Policy, AIG will waive the deductible and coinsurance related to COVID-19 testing during this COVID-19 State of Emergency. This includes diagnostic testing, office visits, telemedicine, urgent care visits and emergency room visits.
Q: Will AIG cover the cost of COVID-19 treatment for insureds?
A: Yes. AIG will waive the deductible and coinsurance related to the treatment of COVID-19 and associated respiratory illnesses during this COVID-19 State of Emergency.
Q: What coverage is this applicable to?
A: This is only applicable to AIG’s Major Medical Policies which include its Excess Major Medical, its Catastrophic Major Medical policies and its Major Medical Policies issued by American General Life Insurance Company and The United States Life Insurance Company in the City of New York.
Q: When is this COVID-19 coverage effective?
A: This coverage decision became effective 3/1/2020 and will last for the duration of this COVID-19 State of Emergency.
Q: When will this COVID-19 coverage end?
A: This expanded coverage will be in place until the current declared national COVID-19 State of Emergency is lifted, or later if your state remains in a state of emergency beyond the national COVID-19 State of Emergency.
Q: Are these policy provisions being waived for any other conditions?
A: No. Charges for services rendered for all other medical conditions will be processed in accordance with all of the provisions of your Major Medical Policy. Please refer to your policy or certificate.
Q: Are any other policy provisions being waived related to COVID-19?
A: No other policy provisions are waived related to COVID-19. However, AIG has implemented a temporary grace period extension of 90 days for policies with premium payments due, or for policies in the grace period, between March 11, 2020 and July 1, 2020. This means if you are unable to make a premium payment on time between March 11 and July 1, 2020, you will have an additional 90 days beyond the standard lapse date in order to become current on premium payments. This extended grace period is available to you as a Major Medical Policyholder.
We understand that people may be anxious about their retirement savings during the current market volatility. Regardless of where you are in your life or career, there are things you can do to help keep your emotions in check and make sure you’re making smart retirement planning decisions when the markets are volatile.
AIG Retirement Services CEO Rob Scheinerman shares his thoughts on how to make informed financial planning decisions during these uncertain times. Click here to read his LinkedIn article.