Individual Claims
Claims Contact Information
Group Life and AD&D Claims:
Manage your life or AD&D claim online.
AIG-Group Benefits
P.O. Box 14294
Lexington, KY 40512
Phone: 800-289-2266
Fax: 855-864-0530
Contact your independent insurance advisor – or for immediate assistance, contact us:
T (888) 760-9195
F (866) 858-1472
For U.S.-based clients who are traveling abroad: +1 (302) 482-6000
(Premier Client Solutions customers may use this information as well)
Report a Non-Catastrophe Claim
Report a Catastrophe Claim
To report either Catastrophe or Non-Catastrophe claim: 1 (800) 931-9546 (except for certain liability claims)
To check on the status of a Catastrophe or Non-Catastrophe claim: (877) 873-9972
Email: LexClaimstatus@aig.com
Call us at 800.826.5248
Account Owners:
For Variable Annuities and Index Annuities:
(800) 445-7862
For Fixed, Immediate, and Deferred Income Annuities:
(800) 424-4990
For Financial Professionals:
For Variable Annuities
If you know your party's extension, dial 1 (888) 502-2900 and press Option 1, then enter the 4-digit extension. Otherwise, select by type of broker/dealer below:
Edward Jones: 1 (888) 502-2900, Option 2
Independents: 1 (888) 502-2900, Option 3
Wirehouse: 1 (888) 502-2900, Option 4
Bank: 1 (888) 502-2900, Option 5
For Indexed Annuities
Independents:
1 (888) 502-2900, Option 3
Bank:
1 (888) 502-2900, Option 5
For Fixed, Immediate, and Deferred Income Annuities
1 (888) 237-4210
Please click here to report a business claim.
- To file a Personal Accident claim online: Click Here
- To download a claim form and submit by mail: Click Here
- Any issues or questions:
Email: AHCustomerService@aig.com
Phone: 1-800-551-0824